Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. We have been recognized by Gartner as one of the four most innovative ecommerce companies in the world, and have featured in Wired Magazine as one of Europe's hottest startups. Contentsquare has 10 main offices across the world (New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, and Singapore) with 800 clients globally including Fortune 100 companies like HSBC, Sainsbury's, Spotify, Asos, and Microsoft. We've been experiencing tremendous growth as our team has grown from ~300 to 1000+ employees globally, and raised a $500M Series E funding in May 2021. As our growth accelerates further,
we are looking to hire 1,500 positions globally in the next 3 years. We are looking for talented people like you to join us and help us continue to innovate and improve online experiences for all. We want the most ambitious, unique, and enthusiastic people to join us and help us in this mission. Come join the #CSquad family!
This role can be located in Barcelona or Madrid.
In a few words:Contentsquare is growing in Iberia (Spain & Portugal)! We are looking for a passionate Customer Success Manager (CSM) to strengthen our Iberian team and support our exponential growth. Reporting to the Customer Success Lead - Southern Europe, Robin, you will manage a portfolio of customers and serve as a central point of contact for the customer during the entire lifecycle of their usage of the Contentsquare Solution. You will also participate in the development of the Iberian Market.
As a trusted advisor, facilitator, advocate, and coach, the CSM's role is to ensure that customers achieve their strategic business goals and realize value from their Contentsquare product, ultimately translating into renewal and upsell of the client's subscription. The CSM will build and maintain strong relationships with multiple contacts within the assigned customers, including executive roles.
The CSM will be responsible for driving adoption and utilization across their customer base (15-20 accounts per portfolio, depending on client type). The CSM will also work closely with Sales and renewals management to help drive renewals to a successful completion.
In this role, the CSM will also work closely with cross-functional Contentsquare groups (Product, Customer Services, Marketing, Customer Care, Engineering, etc.) and will be required to build and maintain strong working relationships within those groups. Ultimately, the CSM will own the customer's post-sales experience and serve as an escalation point for issues that impact the customer's success.
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