Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals whose focus is on engaging and obtaining high potential advertisers, and subsequently persuading them to incorporate a range of marketing products into their current marketing strategies.
What you will do:Make outbound customer calls to promote and sell our service.Create, maintain and update database of customers with complete information.Consolidate existing customer base while building new customer base.Record outbound call history and customers' responses in detail.Ensure customer follow-up all the time.Monitor competitors' products or services and create selling strategies for own products or services.Handle customer needs and requirements.Respond to customer inquiries and resolve issues.RequirementsWhat we are looking for:
Currently based in Barcelona metropolitan area.Native level of Italian with fluent English.Previous sales experience.Experience with CRM.Strong written and oral business communication skills.Comfortable in a goal-driven environment and attaining goals with a broader team.Excellent communication and presentation skills, both written and verbal.Goal-oriented, self-motivated individual who is confident, competitive, tenacious, and proactive.Able to work independently, but within a team environment.Strong business acumen with the ability to evaluate multiple business models.Customer-driven and focused on providing exemplary customer experience.BenefitsWhat we offer:
Full-time position, from Monday to Friday, 39 hours/week.This is a hybrid working model in Barcelona.Salary: 21,080€ gross/year + up to 3,720€ gross/year in bonus.Referral Program: Bring a Friend and get a referral fee (up to 2,000€ depending on the language/project).Intense specific sales training.A permanent presence of coaches who will facilitate your personal and professional development.Established career path to grow within the project.Continuous training and certifications within Google products.Bi-weekly, monthly or quarterly contests.Employment with the world's largest provider of contact center services.Excellent work environment, great colleagues, social arrangements, and personal development.Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team.Office location surrounded by the sea (World Trade Center, Barcelona, Spain).
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