.Johnson & Johnson Health Care Systems Inc., a member of Johnson & Johnson's Family of Companies, is currently recruiting for a Director of Enterprise Operations, located in Raritan, NJ! At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.Jnj.Com/ .The Director Enterprise Operations is responsible for the compliant, accurate, and timely execution of enterprise contracts, chargebacks, rosters, contract administration and customer inquiry support across JNJ's Med Tech and Innovative Medicine sectors. The position oversees a team of 30+ professionals and works across a wide range of cross functional internal and external customers.Key Responsibilities: Lead all aspects of the enterprise contract development process of Med Tech Distributors and Consolidated Service Centers (CSCs).Negotiate agreements requiring frequent communications and interactions at executive levels with Customers, SCG Contract Management, Channel Management, Account Management, Contracting Departments at the Operating Companies, Legal, Finance, IT, and Supply Chain.Manage Channel Management Operations team including price load and maintenance for our (IM) Acute Care and Med Tech Distributor, and CSC customers.Oversee chargebacks processes to ensure the accurate and timely processing of chargebacks and the resolution of any associated discrepancies.Manage Enterprise Roster Management (ERM) process and resolution of customer inquiries in the Customer Inquiry Support (CIS) team.Oversee strategic and cross-functional projects within JJHCS and the franchises to improve or implement enterprise contracting in various areas (i.E.; Overlays, Customer Roster, and Distribution).Ensure an efficient contracting process, system, and organization in place to deliver efficient and compliant activities in the areas listed above.People Management and Development: The Director of Enterprise Operations reports to the Senior Director of Commercial ECM, a member of the Enterprise Contract Management Leadership Team (ECMLT), charged with providing strategic direction to the organization across multiple channels and functions of the contracting continuum. This position owns the people and performance management process for the members of the Enterprise Operations team and provides mentorship, direction, development planning, and performance feedback on a regular basis to team members to ensure effective and productive work teams
