DESCRIPTION
At Amazon, we are working to be the most customer-centric company on earth and we are striving to provide best-in-class delivery services. Our goal is to ensure that all customers, no matter where they live, can get their orders as quickly, accurately and cost effectively as possible.
Our last-mile team is looking for a dynamic, autonomous and well-organized Account Manager for the Hub Delivery program, who will be responsible for recruiting and managing a pool of local stores, as well as the relationship with several other stakeholders (as DS Ops, CO, SnOP, etc). This is an opportunity to be part of a new and quickly growing environment that is focused on improving the delivery experience for our customers, mainly in Rural areas of Spain.
Key job responsibilities
Build relationships with Hub Delivery store owners and cultivate trust among community leaders.
Provide lifecycle management and operational support for on-boarded Stores.
Support your team in daily management of operations, including monitoring performance, leading meetings, assigning job duties and dealing with ambiguity.
Be obsessed with metrics and dive deep to find root causes quickly to drive improvements.
Find practical and simple solutions to complex problems without sacrificing quality or core functionality (i.e. contingency plans for late trucks volume).
Utilize exceptional problem-solving and communication skills to influence business and technical audiences.
Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
Continuously utilize software and hardware tools to ensure normal day-to-day operations.
Ensure supervisors have proper tools to perform the job and coordinate repair or replacement when needed.
Communicate daily metrics and manage escalations.
Work closely with Operations and CO team, ensuring regular communications.
Additional Requirements
Willingness to travel to visit Hub Delivery Stores / Delivery Stations (regional level). (Frequency will vary)
Willingness to work in non-traditional shift patterns which may include weekends.
BASIC QUALIFICATIONS
A degree
Relevant experience in logistics
Relevant experience in analyzing data to measure/optimize performance, with a high bar for accuracy and detail.
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Advanced proficiency in written and verbal Spanish and English
Relevant experience of communicating with a wide range of stakeholders, including your peers, cross-functional teams and leadership
Relevant experience in meeting deadlines, managing multiple priorities and working independently in an ambiguous and fast-paced environment.
Relevant experience in connecting with partners and building relationships
PREFERRED QUALIFICATIONS
Relevant experience in managing people
Relevant experience in identifying problems and building scalable processes to fix them.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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