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DESCRIPTION: At Amazon, we are working to be the most customer-centric company on earth and we are striving to provide best-in-class delivery services.
Our goal is to ensure that all customers, no matter where they live, can get their orders as quickly, accurately and cost effectively as possible.
Our last-mile team is looking for a dynamic, autonomous and well-organized Account Manager for Hub Delivery program, who will be responsible for recruiting and managing a pool of local stores, as well as the relationship with several other stakeholders (as DS Ops, CO, SnOP, etc).
This is an opportunity to be part of a new and quickly growing environment that is focused on improving the delivery experience for our customers, mainly in Rural areas of Spain.
Key job responsibilities • Build relationship with Hub Delivery store owners and cultivate trust among community leaders.
• Provide lifecycle management and operational support for on-boarded Stores.
• Support your team in daily management of operations, including monitoring performance, leading meetings, assigning job duties and dealing with ambiguity.
• Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements.
• Finds practical and simple solutions to complex problems without sacrificing quality or core functionality (i.e.
contingency plans for late trucks volume).
• Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences.
• Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
• Continuously utilize software and hardware tools to ensure normal day to day operations.
• Ensure supervisors have proper tools to perform the job and coordinate repair or replacement when needed.
• Communicate daily metrics and manage escalations.
• Work closely with Operations and CO team, ensuring regular communications.
*** • Willingness to travel to visit Hub Delivery Stores / Delivery Stations (regional level).
(Frequency will vary) • You are willing to work in non-traditional shift pattern which may include weekends.
BASIC QUALIFICATIONS: • A degree • Relevant experience in logistics • Relevant experience in analyzing data to measure/optimize performance, with a high bar for accuracy and detail.
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment • Advanced proficiency in written and verbal Spanish and English • Relevant experience of communicating with a wide range of stakeholders, including your peers, cross-functional teams and leadership • Relevant experience in meeting deadlines, managing multiple priorities and working independently in an ambiguous and fast-paced environment.
• Relevant experience in connecting with partners and building relationships PREFERRED QUALIFICATIONS: • Relevant experience in managing people • Relevant experience in identifying problems and building scalable processes to fix them.
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