At Amazon, we are working to be the most customer-centric company on earth and we are striving to provide best-in-class delivery services.
Our goal is to ensure that all customers, no matter where they live, can get their orders as quickly, accurately and cost effectively as possible.
Our last-mile team is looking for a dynamic, autonomous and well-organized Account Manager for Hub Delivery program, who will be responsible for managing a pool of local stores, as well as the relationship with several other stakeholders (as DS Ops, CO, SnOP, etc).
This is an opportunity to be part of a new and quickly growing environment that is focused on improving the delivery experience for our customers, mainly in urban and rural areas of Spain.Key job responsibilities• Build relationship with Hub Delivery store owners and cultivate trust among community leaders.• Provide lifecycle management and operational support for on-boarded Stores.• Support your team in daily management of operations, including monitoring performance, leading meetings, assigning job duties and dealing with ambiguity.• Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements.• Finds practical and simple solutions to complex problems without sacrificing quality or core functionality (i.e.
contingency plans for late trucks volume).• Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences.• Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.• Continuously utilize software and hardware tools to ensure normal day to day operations.• Ensure supervisors have proper tools to perform the job and coordinate repair or replacement when needed.• Communicate daily metrics and manage escalations.• Work closely with Operations and CO team, ensuring regular communications.• Willingness to travel to visit Hub Delivery Stores / Delivery Stations (regional level).
(Frequency will vary)• You are willing to work in non-traditional shift pattern which may include weekends.
BASIC QUALIFICATIONS• A degree• Relevant experience in logistics• Relevant experience in analyzing data to measure/optimize performance, with a high bar for accuracy and detail.• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment• Advanced proficiency in written and verbal Spanish and English• Relevant experience of communicating with a wide range of stakeholders, including your peers, cross-functional teams and leadership• Relevant experience in meeting deadlines, managing multiple priorities and working independently in an ambiguous and fast-paced environment.• Relevant experience in connecting with partners and building relationships• Relevant experience in managing peoplePREFERRED QUALIFICATIONS• Relevant experience in identifying problems and building scalable processes to fix them.
