[Hs-244] It Support Engineer

The Deskside Engineer will be L1 Skill level with at least 3-4 years of relevant experience in the end-user domain and support, handling incidents and service requests as assigned for resolution. Responsibilities include: Providing desktop support and support for computer hardware systems, memory modules, and peripherals. Handling basic issues related to network end-user devices, security practices, and antivirus programs. Ensuring that all computers and network systems run efficiently with high uptime. Basic knowledge and troubleshooting skills on network and other datacenter-related equipment (UPS, PACs, network cabling, power, etc.). Basic knowledge and troubleshooting skills on audio & video and telephony equipment. Providing support to an organization's IT systems to help them meet their business goals. Collaborating with site and business unit IT leads and regional desktop leads to maintain transparency of quality (meetings, trends, narratives, plans, etc.). Leading IT tasks wherever needed and whenever assigned, completing them within timelines. Management of IT assets inventory based on available tools remotely. Complying with the organization's information security policies and procedures and providing solutions to end users adhering to the same. Proficiency in speaking English and good communication skills; able to communicate in the local language as per the support locations. Support for software installation and management. Creating management-level reports for mobile devices limited to SOP as provided for support for any configuration requirements. Installing, configuring, and basic troubleshooting knowledge of GxP applications. Providing support to troubleshoot GxP application issues in coordination with the vendor. Job Type: Part-time Salary: 25.00€ - 30.00€ per hour
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