Hrx Assist Application Support | Q-209

Role Functions:Support, providing in-house technical support for hrX Assist and hrX Core.Analysing, prioritizing and resolving faults to resolution.Resolve tickets according to SLAs and escalation procedures.Capacity to understand/analyse a problem and propose resolution paths.Ensure accurate documentation is maintained.Proactively keep informed, outside internal training, of latest technology trends.Business Related Skills:Good infrastructure administration skills integrating networking, systems & monitoring solutions, coupled with software & general IT maintenance skills.Desired skills: Windows experience, SQL experience.Personal Skills:Solid verbal and written communication skills in English.Accurate in terms of quality and respect of deadlines.Ability to organize work and priorities to meet deadlines with limited supervision.Ability to work autonomously while having a strong sense of commitment to team and customer.Strong analytical, problem solving and organizational skills.Be proactive, dynamic and flexible.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.#J-18808-Ljbffr