Air Liquide in Spain was founded in 1909 and today is made up of a dynamic team working in industry and healthcare throughout the country.We offer gas, equipment and services for a variety of industries: from oil and gas, automotive, metal fabrication to chemical, pharmaceutical, agricultural, food and beverage and healthcare.
Our local projects confirm the Group's commitment to developing innovative solutions that promote the energy transition, including hydrogen energy.As a market leader, we aim to create value by offering cutting-edge solutions.
We are committed to ensuring that our customers receive the best and most cost-effective performance from our products and services and that our patients receive the best quality of care.In your position, your main responsibilities will be:To support the Talent modules of Workday (Recruiting, Learning and Talent) for all regions with a specific focus on Europe/AMEI where you will be the main and first point of contact.To collaborate with the other Talent solutions Experts of other regions (to support them or act as a backup).To participate in the enhancement of the system (on Recruiting, Learning and Talent) with the Head of each module, by applying functionalities of the HR IS roadmap (through Workday releases and lessons learnt as well as enhancements identified after each campaign).To deliver HR services effectively to the business, while promoting a superior employee experience.How will you CONTRIBUTE and GROW?Answer questions and defects:Diagnose and trouble-shoot end-users issues (process, security) raised by the local teams through the case management tool ServiceNow (on Talent modules: Recruiting, Learning and Talent/Performance).Apply configuration changes in Workday on Business Process, Mass Updates further to defects raised by the clusters.Provide clear answers to the requesters in the Case Management Tool.Involve other teams in the trouble-shooting issues if needed (Performance, IT, …).Update documentation (mainly training materials such as job aids, videos…).Respect and monitor Service Level Agreement on each ticket.Participate in functional enhancements Implementation:Propose relevant enhancements (based on tickets Analysis or recurrent Requests) to the Talent Module Leads and present them in the Global Governance Board.Configure the enhancements validated by the Global Configuration Board or by the Talent CoEs (ex.
Change requests).Execute the non-regression tests and identify potential impacts on integration.Update Global Talent processes when needed and related documentation.Participate in Releases Management in Workday:Analyze the release content twice a year with the assistance of the AMS team and the Talent Modules Leads.Animate the enhancements and test them with your customers, meaning the CoE Learning, Talent Management Talent Acquisition.Update documentation accordingly to the releases.Participate in the Training of HR users.Documentation Management and update:Ensure the documentation (training material, process flows, configuration workbooks, security workbooks…) is updated after each change on Talent Modules.Ensure the documentation is stored in the right place (knowledge base of ServiceNow tool).Communicate the updates to the CoE teams to ensure knowledge transfer is performed (and translation by country can be done).Be involved in the Workday community to share best practices with other customers:Join the Workday community and participate in the forums, brainstorms, discussions that are linked to your activity.Participate in Workday Webinars and Events that are focused on the Talent modules and topics.Technology Watch on AI, Skills, RPA…Are you a MATCH?Work experience:Between 3-5 years exposure to Workday run, maintenance and enhancement of Workday post go-live with focus on Talent modules.Experience working on an International HRIS environment with cross-functional teams.Familiar and knowledgeable in HRIS regular update cycles with Workday and be able to work with vendors or external support to provide a high quality of HRIS support.Experience in Applications Management Support (AMS) supporting daily transactional system issues and assisting with end-user HRIS adoption.Knowledge:Good operational knowledge on Workday Talent modules (at least Recruiting or Learning or Talent/Performance) and Workday Security.Operational knowledge on Reporting and Security.Help to promote global processes, and avoid any local exceptions to facilitate the maintenance.Experience on HCM module is a plus.Abilities:Strong capacity to analyze, synthesize and resolve issues (explaining clearly the resolution to the end user).Ability to identify and recommend proactively areas for process improvement and provide efficient support to end users.Customer Services oriented, Pragmatism, Tenacity, Agility, Team Spirit.Know-How:Manage priorities and respect deadlines, especially in case of high volume of support.Interfacing with all layers in the organization.Working in a multicultural environment.Excellent written and oral communication skills.Be curious on new technology (especially generative AI and automation).Languages:Fluent professional English.Our Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background.
We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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