Lead, develop and engage the HR Operations Team, ensuring the highest standards of support are provided to the business. Lead the effective and accurate delivery of all transactional processes across the employee lifecycle, ensuring that they are fit for purpose, delivered with accuracy and within agreed timeframes to deliver excellent customer service. Lead and deliver end to end processing of all payroll input, including overtime, salary changes, salary deductions, pension deductions, bonuses; ensuring that employees are paid in a correct and timely manner. Maintenance of departmental Standard Operating Procedures (SOPs). Follow and comply with all relevant FME policies, HR Compliance guidelines, manuals and SOPs in the version as amended from time to time ("FME Policies"). Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business. Ensure and monitor that HR policies and services of the function are compliant with HR Compliance Framework. Completing the payroll reconciliations and ensuring that any differences can be justified. Production and management of all payslips completion, distribution, and submission. Lead and manage the administration of Company benefit programs, including pension plans and health care. Accurate and timely administration and processing of employee equity plans including the Long-Term Incentive Plan. Liaising with the payroll software provider and ensuring that all software upgrades are tested and installed correctly. Providing accurate management information including gross to net, reconciliation and headcount reporting. Liaise with internal and external auditors to ensure the function meets its statutory audit duties. Providing insight and recommendations to the business on upcoming changes to payroll legislation. Manage the monthly payroll forecast files, ensuring that all stakeholders get the information required to accurately forecast spend in their teams. Ensure that each stage of the payroll process complies with legislative and internal procedures. Be responsible and accountable for HR data integrity, security, quality and consistency to deliver accurate and reliable data. Ensuring that all employee files are kept up to date and maintained to ensure compliance with legislation requirements. Strong focus on digitalization of HR core processes leading. Management of Third Parties provider relationships. Work collaboratively and in partnership with other managers and leadership teams in HR and Finance, to ensure that the transactional services are delivered in a connected way with the relevant professional services to give a seamless service to all customers. Work with key stakeholders and customers to continuously evaluate the HR Operations service, monitoring customer feedback and operational activity to improve the overall service and identify development needs. Provide support to Line Managers and Employees in order to resolve employee lifecycle administrative issues / queries, escalating to the relevant member of the Employee Relations team or manager as appropriate. Monitor all HR Operations Services processes with a customer outcome focus whilst ensuring they meet all legal and regulatory requirements in line with internal service level agreements. Implement and effectively track SLA's and key performance metrics that support continuous improvement of the service delivered utilizing existing technologies and processes.
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