HR Operations Team Lead Responsibilities Lead, develop and engage the HR Operations Team, ensuring the highest standards of support are provided to the business.
Lead the effective and accurate delivery of all transactional processes across the employee lifecycle, ensuring they are fit for purpose, delivered with accuracy, and within agreed timeframes to deliver excellent customer service.
Lead and deliver end-to-end processing of all payroll input, including overtime, salary changes, salary deductions, pension deductions, and bonuses, ensuring employees are paid correctly and timely.
Maintain departmental Standard Operating Procedures (SOPs).
Follow and comply with all relevant FME policies, HR Compliance guidelines, manuals, and SOPs as amended from time to time.
Keep updated about the current version of the FME Policies relevant to your role and integrate corporate values into daily business.
Ensure and monitor that HR policies and services of the function are compliant with the HR Compliance Framework.
Complete payroll reconciliations and ensure any differences can be justified.
Produce and manage all payslips completion, distribution, and submission.
Lead and manage the administration of company benefit programs, including pension plans and health care.
Accurate and timely administration and processing of employee equity plans, including the Long-Term Incentive Plan.
Liaise with the payroll software provider to ensure all software upgrades are tested and installed correctly.
Provide accurate management information, including gross to net, reconciliation, and headcount reporting.
Liaise with internal and external auditors to ensure the function meets its statutory audit duties.
Provide insight and recommendations to the business on upcoming changes to payroll legislation.
Manage the monthly payroll forecast files, ensuring all stakeholders receive the information required to accurately forecast spending in their teams.
Ensure each stage of the payroll process complies with legislative and internal procedures.
Be responsible and accountable for HR data integrity, security, quality, and consistency to deliver accurate and reliable data.
Ensure all employee files are kept up to date and maintained to comply with legislative requirements.
Strong focus on digitalization of HR core processes.
Manage third-party provider relationships.
Work collaboratively and in partnership with other managers and leadership teams in HR and Finance to ensure transactional services are delivered seamlessly to all customers.
Work with key stakeholders and customers to continuously evaluate the HR Operations service, monitoring customer feedback and operational activity to improve the overall service and identify development needs.
Provide support to Line Managers and Employees to resolve employee lifecycle administrative issues/queries, escalating to the relevant member of the Employee Relations team or manager as appropriate.
Monitor all HR Operations Services processes with a customer outcome focus while ensuring they meet all legal and regulatory requirements in line with internal service level agreements.
Implement and effectively track SLAs and key performance metrics that support continuous improvement of the service delivered utilizing existing technologies and processes.
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