Hr Manager

Position Overview Job Title: HR Manager
Job Type: Permanent, Full-Time
Location: Hybrid, San Fernando, Pampanga, Philippines
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
As the Human Resources Manager at our organization, you will play a pivotal role in cultivating a sustainable, positive work environment conducive to employee growth and organizational success.
This position demands a combination of strategic vision, operational proficiency, and a deep understanding of human and organizational dynamics.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
SALARY Commensurate
Key Responsibilities POSITION RESPONSIBILITIES Develop HR Strategies: Align human resources strategies with overall organizational goals, including workforce planning, succession planning, and talent management.Advise Senior Management: Act as a key advisor to senior management on issues related to human resources and organizational development.Recruitment and Staffing: Oversee the recruitment, selection, and onboarding processes to ensure the organization attracts and retains top talent.Performance Management: Implement and manage performance evaluation processes that reflect employees' contributions and align with the organization's objectives.Training and Development: Develop training programs to enhance employee skills and promote career development.Foster a Positive Work Environment: Cultivate an organizational culture that promotes employee engagement, satisfaction, and retention.Handle Employee Grievances: Manage conflict resolution and grievance procedures to address employee concerns fairly and legally.Design Compensation Structures: Develop competitive compensation and benefits packages.Regulatory Compliance: Ensure all compensation and benefits plans comply with federal, state, and local regulations.Stay Updated on Laws: Keep abreast of all legal requirements and government reporting regulations affecting human resources functions.Implement Policies: Ensure that all HR policies and procedures comply with legal and ethical standards.Change Management: Lead change management initiatives and support the organization through transitions.Organizational Design: Regularly assess organizational structure and design to ensure it supports the strategic goals.Manage HR Budget: Develop and manage the HR budget to ensure that the department has the resources required to meet its goals.HR Systems and Data Management: Oversee the implementation and management of HR information systems to ensure accurate data collection and reporting.Lead the HR Team: Direct and support the HR team to achieve operational excellence and foster a collaborative team environment.Professional Development: Encourage continuous learning and professional development within the HR team.Candidate Qualifications Qualifications A Bachelor's Degree in Human Resource Management, Business Administration, Psychology, or a related field, preferred.Minimum of 5+ years of progressive experience in human resources.Experience in a call center or business process outsourcing (BPO) environment.Proven leadership and team management skills, with the ability to direct and develop an HR team in a dynamic environment.Strong strategic thinking and planning abilities, with experience in aligning HR strategies with business objectives.Excellent communication and interpersonal skills.In-depth knowledge of employment law and HR regulatory compliance, with experience managing legal risks and ensuring compliance with federal, state, and local requirements.Experience in change management.Strong analytical and problem-solving skills.Proficiency with HR software and information systems, and the ability to use technology to enhance HR operations.Compensation Details What You Can Expect From MCI Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days.
Benefit options vary by location.Retirement Savings: Secure your future with retirement savings programs, where available.Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.Life Insurance: Access life insurance options to safeguard your loved ones.Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable while you work.Physical Requirements This job operates in a professional office environment.
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based.Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment.
If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
All aspects of employment at MCI are based solely on a person's merit and qualifications.
MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
The purpose of the above job description is to provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other duties.
You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time.
This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

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