To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required. Delivery Key responsibilities:
Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIsWhere applicable ensure Data Management is performed accurately and on timeEnsure Tickets and Calls are responded within SLA timescales and to a high standardFollow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentationWorking knowledge of systems and tools to perform daily tasksAbility to recognize and deal appropriately with sensitive and confidential informationSuccessful completion of all learning objectivesAll system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateTime Recording to be completed accurately and on timeNGA Security Standards are understood and adhered toContribute to team meetings and raise any issues immediately to your Service ManagerEnsure you are up to date with all NGA HR announcementsParticipates in projects as needed and assignedKey Criteria to monitor performance Adherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsDemonstrate professionalism and act responsiblyProfessional /Job Experience
Basic understanding of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skills Dutch and EnglishSelf-motivated and a willingness to learnAcademic Degree/Education and TrainingNGA Core Competencies Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvementTake Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunitiesBe Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA prioritiesBe Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable wayWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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