Who are we? We're a technology company laser-focused on improving how people learn the language and behavioral skills they need to thrive in intercultural working environments. Our global presence in 14 countries across three continents and 30 nationalities helps us find solutions for enterprises to shatter cultural barriers to unleash the full potential of their international teams. 360 Learnshippers globally have decided to join us already, and we hope that with your passion for language, technology, and lifelong learning, you too will join us soon. We are looking for a Team Lead, Professional Services in Barcelona or remote within Spain at the earliest possible starting date.
What you can expect here:
Manages and promotes professional services provided by Learnship and is the face to the customer for all professional services projects.Oversee project implementation, execute process improvements and establish strategic plans for the professional services team.Collaborate with multiple stakeholders across Sales, Customer Excellence, Support, Product Development and Engineering to deliver projects in a timely manner to customers. Providing input to product teams to consistently improve product offerings to match customer needs.Provide leadership to the professional services team and help collaborate with Operations and Engineering teams to develop reusable frameworks to deliver professional services to customers.Consult with customers to understand their business drivers for integrations and outline the best method for accomplishing their goals. What we're looking for:
At least 2 or more years of team management or leadership and at least 5 years of customer-facing experience (preferable in a SaaS environment), working with international customers.Experience of SSO, SAML integrations, and experience with SCORM or AICC client-side programming.Demonstrable communication, multitasking, problem-solving, and analytical skills.Proven experience in at least two client-facing integration projects is a must, from scoping of effort and costs to project delivery.Experience with one or more learning and/or talent management systems is highly desirable. Inclusion: Wait, you don't tick all the boxes? No problem, we still encourage you to apply. Everybody has a talent.
Here's what's on the table:
Work with a talented and driven international team.Great new office space in Barcelona or work remotely, your call.Travel opportunities (teams and offices globally) and temporary relocation possibilities? We're located in the best cities in the world.Growth opportunities in a new team! Help shape your work environment with high levels of autonomy.Team building and social activities including daily guided work-out class on the beach.On-site canteen with varied meals (including vegetarian and vegan options) and free drinks (coffee, tea, water etc.). If you are up for a challenge and would like to be a part of our young and dynamic team, please submit your resume and cover letter including your earliest possible start date and salary expectations in English. Learnship is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
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