What we offer: Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose: Driven and future-oriented.
YOUR FUTURE ROLEThe Customer Success Partner Advisor (f/m/d) helps our clients to successfully onboard, adopt, and consume SAP Business Technology Platform. There will also be a business development component focused on use case discovery, guidance, and value articulation.
In this role, you are supporting customers that are part of new commercial offerings such as Pay as you Go and RISE with SAP while also providing fallback expertise and best practice guidance to the Digital HUB. This will position you at the forefront of SAP BTP commercial innovation, driving customer success for these new offerings and supporting the scalability of our group's reach.
Responsibilities:Engage customers with high potential and/or where LoB CEEs have identified projects and use cases to integrate or extend the landing SAP Applications.Onboard and orient customers to SAP Business Technology Platform focusing on how to get started. Address challenges and questions to break through barriers inhibiting adoption.Qualify new customers in or out of P and T CE and X account classification groupings documenting customer stakeholder and project information.Understand customers' technology landscape, SAP and non-SAP. Highlight appropriate use cases that have seen successful adoption with other customers in similar situations.Leverage pre-defined "Plays" and use cases including 1:N virtual workshops and webinars, best practices, thought leadership, etc. as engagement methods.Utilize proper escalation channels to help customers during times of need.Build an internal network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.Engage clients early to understand the big picture, proactively position value, and assist with escalations or critical situations management.Identify upsell and contract conversion potential.Provide sales information about potential opportunities aligned to solving your customer's business challenges.YOUR PROFILE:University degree (Bachelor as entry level) or comparable experience.
2+ years of professional working experience in the IT Industry and with a background in the areas of Software Engineering, Development Management, Project/Product Management, Presales, Customer Engagement, Customer Success, and/or Consulting, including cloud-related experience.
Experience in technical cloud architecture and capability to guide customers from technical hands-on level to architecture.
Experience with cloud solutions, preferably SAP Cloud Platform.
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