Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding.
- Own renewal strategy and subsequent on-time renewal of subscription(s).
- Identify strategic new business growth opportunities.
- Build Dynatrace brand awareness and loyalty in assigned accounts.
- Defend against competition in assigned accounts.
- Ensure that critical issues are documented and escalated in an expeditious manner for resolution.
- Coordinate account activities with sales teams for assigned accounts within territory.
- Help customers understand our product roadmap and promote migrations as necessary.
- Leverage relationships to aid in the building of reference accounts/contacts.
- Act as customer advocate and liaison to become a Trusted Advisor.
Qualifications:- Minimum 5 years of experience in Customer Success.
- Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs.
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices.
- Excellent English (spoken and written), Italian, and Spanish.
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners.
- Excellent verbal, written, and interpersonal communication skills.
- Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
- Highly motivated, energetic, and committed to getting results.
- Ability to develop strong relationships with the user/customer/internal communities.
Additional Information:All your information will be kept confidential according to EEO guidelines.
Company Description:Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 3000 employees worldwide.
Do you have a customer-first mindset? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience? Then join our DynatraceOne Customer Success Team! :)
Our vision: We believe the world needs software to work perfectly.
Role Overview:The Customer Success Manager (CSM) is responsible for managing success, preserving renewals, and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value, and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.
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