CPM International is a globally recognized company specializing in customer experience management and sales force solutions. With a strong focus on delivering exceptional customer service, CPM International helps businesses maximize their operational effectiveness and achieve their goals.
What will you be doing? Our Internal Customer Service team is dedicated to fostering strong relationships with our clients. We prioritize account management, promptly addressing customer inquiries, and effectively resolving issues to ensure exceptional satisfaction. By providing timely support, troubleshooting technical problems, and offering expert guidance, we aim to exceed client expectations and maintain a high level of service quality.
Key Responsibilities Quality Assurance: Ensure the highest standard of calls, follow-ups, and communication across all channels (inbound/outbound calls, WhatsApp, emails).
Multitasking: Efficiently handle multiple tasks and systems in a fast-paced environment.
Booking Conversions: Make outbound calls to potential patients, offering Free Visits in designated countries.
Decision Making: Make real-time decisions in a dynamic and ambiguous environment.
Escalation Management: Handle customer issues and escalations.
Lead Generation: Prospect for and respond to incoming leads to meet or exceed sales quotas.
Process Improvement: Identify trends, weaknesses, and solutions to enhance the customer journey and train team members.
Team Collaboration: Foster a positive and energetic team atmosphere.
Requirements What skills & experience will you bring to us?
Data Entry and Accuracy: Ensure accurate and timely data input, maintaining high levels of data integrity.
Communication (Written and Verbal): Compose clear and concise written communications, including emails and reports.
Customer Service: Provide exceptional customer service, addressing customer concerns and needs in a timely and efficient manner.
Problem Solving: Identify and resolve customer issues, utilizing effective problem-solving techniques.
Stress Management: Maintain composure and professionalism under pressure, effectively handling challenging situations and meeting deadlines.
Continuous Improvement: Actively seek feedback and implement improvements to enhance performance and service quality.
Conflict Resolution: Resolve conflicts and disagreements calmly and professionally, maintaining a positive work environment.
Benefits What do we offer?
Start date: September 23rd
Contract: Temporary-3-month (1 month probation period)
Full-time: (39 hours/week)
Working days/Hours: Monday to Friday - pm - 9:00 pm
Salary: € gross per year
Bonus: 100€ per month
Holidays: 2 per calendar month
Paid bank holidays + 1 extra day in lieu
Hybrid work model: Office 1 day per week, or for training purposes
Training: 2 weeks initial training and then on the job training
Office location: Barcelona (La Sagrera)
Other Benefits: Best-in-class people engagement activities and programs, ongoing training and development, Employee Assistance Program, Employee Benefits Club, Discounted Private Health Insurance, Referral Program, Access to LinkedIn specialized training & courses.
Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you!
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