Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.About the location:Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau.About Four Seasons Resort and Residences Los Cabos at Costa PalmasFour Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:Hotel Site: https://www.fourseasons.com/es/loscabos/Instagram: #fsloscabosAbout the role of Housekeeping CoordinatorThe Housekeeping Coordinator is responsible for ensuring the smooth running of the daily housekeeping operations in both AM and PM services, as well as the preparation of daily reports, always in accordance with the quality standards established by Four Seasons.What you will do:Will be in charge of tracking and assigning rooms that have arrival of the day so that they are ready before the guest's arrival timeKeeping the corresponding report of guest calls and DND (Do not Disturb) report as well as the reports and inventory that are necessary for the departmentRespond to FS Chat requests in a timely manner. Send welcome message and contact guest whenever necessaryReview and follow up on all special requests (Anniversary, honeymoon, birthday, etc.)Report any anomalies in the guest's experience and add them to the respective database for follow upMaintain excellent communication and coordination with the departments that directly influence the Housekeeping operation, such as Front Desk, Engineering, IT, IRD, etc. Ensuring the guest, a unique experienceWhat you bring:Fluency in Spanish and English is required for this positionA minimum of two (2) years working in Guest Experience – Call Centre departmentOne + years' experience working within a luxury hotel or similar environment is considered an assetExcellent interpersonal skills and communication skillsCross-cultural sensitivity and customer service orientationGuest centricity and understanding of the importance of guest preferences.*This job requires applicants to have current work authorization in Mexico*What we offer:Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head levelTransport: Shuttle service from San Lucas and San Jose del Cabo to the resortUniforms: Complimentary Dry Cleaning for Employee UniformsTraining & Development: In-house training workshops for line and management employeesRecognition: Employee Service Awards as well as Employee of the Month & Employee of the Year AwardsService CultureFour Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.Learn more by visiting us at:Company Site: www.fourseasons.comOur Careers: https://careers.fourseasons.com/us/enLinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resortsFacebook: https://www.facebook.com/FourSeasonsJobsTwitter: https://twitter.com/FourSeasonsJobsLearn more about our innovative initiatives: Pop Downs: www.fourseasons.com/popdownDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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