We are currently looking for a passionate and enthusiastic Guest Relations agent to join the Hotel Camiral (a 5-star hotel)
As Guest Relations, you will deal with the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
**Taksks**
You will be also in charge of the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Welcome the arriving guests
- Coordinate Guest inquiries and ensure hotel departments are informed of their requirements
- Concierge services
- Follow up on guest complains
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Act in accordance with policies and procedures
**Requirements**:
Minimum academic qualification: University
Minimum experience: 1 year
Professional category: Employee
Residence: From the province of the vacant
**Mandatory**
- Previous experience in a similar position in the hotel industry
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- High level of English, French and Spanish (spoken/written)
- An ability to listen and respond to demanding Guest needs
**Desirable**
- Knowledge of other languages
- Previous experience in a similar position in 5 star hotels-International experience
**Beneficios**
- Contrato estable (fijo-discontinuo)
- Salario según convenio de Hostelería de Catalunya 5*
- Manutención incluida (¡olvídate del tupper!)
- Horario intensivo y rotativo.
Turno de mañana y tarde.
- Aplicación de salud médica para ti y los tuyos
- Actividades de empresa: torneos de pádel entre trabajadores, clases de pilates, sesiones de Mindfulness y ¡mucho más!
- Posibilidad de usar las instalaciones de CAMIRAL GOLF & WELLNESS y descuento en los hoteles, Wellness, tienda y restaurantes.
- Descuento en gasolina
Tipo de puesto: Jornada completa, Contrato fijo discontinuo
Salario: 1.500,00€-1.600,00€ al mes
Beneficios:
- Comida en la empresa
- Descuento en carburantes
- Eventos de la empresa
- Parking gratuito
- Uniforme proporcionado
Horario:
- Disponibilidad fin de semana
- Festivos
- Turno de 8 horas
- Turno rotativo
Tipos de compensaciones complementarias:
- 14 pagas
- Plus nocturnidad
- Propinas
Preguntas para la solicitud:
- ¿Dispone de vehículo propio y carnet de conducir?
- ¿Reside en la provincia de Girona?
Experiência:
- Recepción: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
- Francés (Obligatorio)
- Alemán (Deseable)
Ubicación del trabajo: In person