Empresas: Hotel Hacienda Na Xamena
The Hacienda Na Xamena 5* hotel located on the island of Ibiza needs to hire an experienced hotel receptionist. We are looking for people who are committed to our philosophy and our project, who feel comfortable serving our clients with tact, education, and kindness. The ideal candidate should be detailed, efficient, versatile, and always give their best.
Main Duties:Carry out the check-in/check-out following the hotel procedures.Provide customer service by phone, email, and in-person.Prepare for the arrival of the client (welcome, key room cards, wifi, etc.).Review next day arrivals and departures.Manage and control billing, cash balance, collections, etc.Attend to possible complaints and suggestions, and transfer them to those responsible. Follow up on complaints if applicable.Get information about incidents and news of the day through the reception book.Maintain good communication with colleagues in the department and the rest of the hotel.Manage rental car reservations, taxis, and the wake-up service.Check that everything works correctly at the reception.Notify the maintenance department of possible faults detected in the rooms or in the common areas.Attend to the needs of customers effectively, referring them to the respective department if applicable.Demonstrate initiative and autonomy.Meet the quality standards of the hotel and promote a good atmosphere with the team.At all times, we must offer our guests personalized attention and strive to meet their expectations and needs, ensuring no customer is left unanswered.
We Offer:Work in a young and healthy environment.Full-time contract (fijo discontinuo) in rotating shifts.Possibility of growth in one of the best hotels in Ibiza.Washing and ironing of the uniform daily.Possibility of accommodation (it is important to have a car).Recruitment will start from February 2025. If you are looking for a change of career, this is your opportunity!
Requirements:High proficiency in English and Spanish, both written and spoken. Knowledge of other languages like French or Italian is valuable.Experience of +3 years in luxury 5* star hotel reception and reservations.Be versatile and flexible.Have a great desire to continue learning and bring optimism and efficiency to the company.Be a dynamic and decisive person.Have a driver's license and own car.
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