Hotel Operations Specialist- Individuals

WHY KENES: At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you'll thrive both personally and professionally.

RESPONSIBILITIES:

Provide excellent customer support for all Kenes groups clients.
Operate all hotel reservations including operations, payments, billing, invoicing, amendments, cancellations, etc.
Update Kenes allotment online systems with the necessary data.
Communicate efficiently on a daily basis with all external global suppliers, negotiate rates and deadlines.
Maintain close working relationships with global Kenes departments and project teams, outside suppliers, including hotels, local agents, wholesalers, pharmaceutical companies, and travel agencies around the world.
Availability for flexible working hours.



REQUIREMENTS:

Bachelor's degree – advantage.
Minimum 2 years' experience in Hotels, Tourism, Travel, or Professional Events industry.
Knowledge of rates, established concepts in the hotel industry – advantage.
Fluent English, verbal and written communication (mother-tongue level), other European languages – advantage.
Computer skills – full comprehension of Microsoft Office.
Ability to work in a fast-paced environment and multitask before/during a congress, prioritize and meet tight deadlines.
Highly service-oriented.
An excellent team player but also able to work independently.
Exceptionally detail-oriented and organized.


In case you are interested in this position, please submit your CV in English. Only short-listed candidates will be contacted. All documents will be treated with the strictest confidentiality!



Job Category: Hotel Operations


Job Type: Full Time Hybrid


Job Location: Madrid Sofia



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