Job Description : We are currently looking for a Hotel Manager to join our Executive team at Rosewood Villa Magna Madrid.
OVERVIEW/BASIC FUNCTION: - Responsible for directing the day-to-day operations of the hotel, assisting the Managing Director in implementing hotel goals, strategies, etc., and fulfilling the Managing Director's duties in his/her absence.
ESSENTIAL JOB FUNCTIONS: Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
All LQA and Forbes Standards have to be adhered to consistently and set yearly goals achieved.
Oversee and direct the Food and Beverage Division, Rooms Division and our Sense Spa.
Assist in establishing and creating goals and strategies for both the operational and financial success of the operational departments.
Have a good relationship with Rosewood corporate office and ensure all corporate goals are well executed.
Responsible for pushing the revenue in his/her divisions and ensure the GOP of these are aligned to budget or improved. Importance to have a close cost control.
As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives.
Establish annual objectives for Executives and Department Heads reporting to him or her.
Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate.
In charge of achieving a high colleague engagement of the operational divisions.
Interact in courteous and professional manner with all guests, staff and community members.
Respond in courteous, professional and rapid manner in order to resolve all guest and associate difficulties.
Lead constantly by example.
Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Be very flexible with working hours and happy to work on weekends or whenever the operation needs his or her support.
QUALIFICATIONS: Experience: Minimum ten years' hotel experience with at least five years' experience at the Executive Level. Must have a very solid background in Food & Beverage. Must have worked in 5*GL hotels. Ideally from other ultra luxury hotel collections.
Education: Four year college degree or equivalent work experience.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; maintain confidentiality of guest information and pertinent hotel data.
Language: English and Spanish is a must. Any other languages are a plus.
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