Employment type: Permanent Work hours: Monday–Saturday, 9am–5.30pm on call in the evenings and weekends (additional payment made for being on call) Location: Bradstone Business Park, Isle of Wight What will I be doing? This role, primarily focused on homeowner account management, will gradually increase in scope to encompass service coordination in managed services as the portfolio increases in size. As our Homeowner Account Manager and Service Coordinator, you'll be involved in the following: • Analysing and utilising data to set competitive prices, adjusting them as necessary to maximise bookings • Cultivating and enhancing quality relationships with property owners • Recommending property upgrades, additions and identifying new target audiences • Reviewing contracts to align with company standards and increase revenue • Liaising with homeowners regarding property inspections, property improvement opportunities and ensuring their property meets all legal and company health and safety requirements • Networking with third-party suppliers, building relationships to ensure the successful delivery of services • Ensuring services meet and exceed homeowner and guest expectations • Providing on-call support, out of hours for homeowners and guests What are we looking for? We know that the perfect candidate who ticks every box doesn't exist, so if you're excited by the role and can do most of the below, please get in touch - you could be exactly what we need Ideally, we're looking for: • Previous account management experience • Strong data analysis skills • A results-driven mindset • Excellent communication and influencing abilities • A customer-focused mentality • Proactive problem solving skills • Ability to consistently follow processes and procedures • Experience of dealing successfully with challenges and achieving a positive resolution • Experience of working effectively both independently and as part of a team • A valid driver's licence (essential as some time will be spent visiting properties) What's in it for you? We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including: • Eco-friendly company car • 25 days' paid holidays plus bank holidays • A special day off for your or a loved one's birthday • £500 paid towards a holiday of your choice • A paid day to volunteer with a charity close to your heart • A friends and family discount scheme • Life assurance for your peace of mind • Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more • Exciting social events, including our famous Christmas parties Who are we? We're Travel Chapter – the holiday home people – and we're on a mission to showcase great places to stay in the UK. While we've grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we've never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we've nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. The people behind our company are at the heart of everything we do and it's a place where everyone is welcome; a place that's friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day. We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving. Diversity is key to our success, and we work hard to make sure we're inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best - we'll be happy to help.