The Customer Care Manager (CCM) represents the Allurion Program Ambassador to patients and Clinics.
Mainly responsible for informing potential patients who submitted information requests or scheduled Advisor Consultations, help them book appointments and placements at partner Clinics, driving conversion from leads to placements, supporting the Sales team to achieve the Sales target and contributing to achievement of ROI target.
CCM actively collaborates with other Allurion colleagues of the central teams, especially with the Marketing team and the relevant market National Sales Manager, BDMs, SAMs.
He/she is able to build and maintain solid relationships with Clinics that are partners and their front desk staff.
Effectively manages all tools and resources to perform the core activity of the role through a multichannel approach.
As a Customer Care Manager, your responsibilities will include:
Inform leads and book highly qualified appointments (1st contact point)Work alongside colleagues in the Marketing team to support social media management: answer comments, inquiries, and report any patient complaint in a timely and accurate manner based on Allurion's clinical training and data.Clinic engagement: nurture and maintain good relationship with clinics enquiry teams to maximize conversions; working closely with SAM/BDM/NSM to ensure clinic coaching and training.Relationship development with clinic: meet and visit with field team on a regular basis; including to support front desk training and mini business reviews and per evolving business needs. What we are looking for in you: Able to work effectively both as a team and independentlyAdvanced communications skills (country mother tongue + fluent in written and oral EN)Knowledge of healthcare industry and gastric balloon offerDeep knowledge of Allurion product and programSmart, positive, reactive and proactive to quickly adapt to a rapidly changing environmentEmphatic and easy to build relationships of trust with potential patientsOrganizational skills and attention to detail; ability to answer queries in a timely and accurate mannerFlexible and agile towards new information taking, new tasks management, new relationships buildingStrong communication and influencing skillsCan be based everywhere in Spain About Us Aim & Enthusiasm - Work-Life Integration - Inclusive Benefits - Advancement
Allurion has developed and commercialized the world's first weight loss platform—including the Allurion device (formerly Elipse device), and we manufacture and market the Allurion Program - a breakthrough in weight loss therapy—to help treat obesity.
Founded in 2009 on Harvard Medical School's campus, the company has already treated over 40,000 patients, shed an estimated 1 million pounds, and grown revenues at 100%+ CAGR over the past 4 years.
Patients lose on average 10-15% total body weight loss over the four-month course of device therapy, which does not require surgery, endoscopy or anesthesia.
At Allurion, you will find a determined and hands-on cooperative culture driven by a passion for innovation that helps us all stay connected.
With determination, transparency, and a deep caring in helping humans form healthy habits, we're solving one of the most important healthcare challenges in obesity.
Together, we're one global team committed to making a difference in people's lives around the world.
This is a place where you can find a career with profound purpose—transforming the lives of people through your everyday work.
How We Hire
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