Job Title:Director of Trust & Safety Policy and OperationsJob Description Summary:The Director of Trust & Safety will drive operational excellence and policy solutioning for the global Trust & Safety Practice, ensuring the company is considered a global, best in class provider.
This role will support a consistent way of working across a very diverse portfolio of Trust & Safety clients and will be a key contributor to the development of the Trust & Safety product and service offering.
The role will report to the Senior Director of Trust & Safety (+1) and the Global Head of Trust & Safety (+2).Job Description:You will design the best operational & policy solutions for clients.You will troubleshoot operational challenges surfaced to the Practice.You will identify and evangelize operational best practices across the company.You will enhance Sales enablement with operational and policy expertise.You will collaborate with the directors of Technology and Wellbeing, as well as operational and sales teams to drive excellence and develop Concentrix' product and service offering.You will analyze data to understand and resolve issues.You will visit international company sites regularly to collect data and share best practices.You will collaborate with local data analysts and the Practice Knowledge Manager to ensure accurate and smooth data collection.You will update operational playbooks based on findings and emerging best practices.You will establish a community of ops managers to share good practices, build institutional knowledge and solve issues rapidly.You will work with Marketing to articulate and evolve our Value Proposition and contribute to external collateral.You will develop the Trust & Safety product & service offering using operational and policy expertise with a focus on Tier 2 clients.You will represent the company at external events, present on relevant issues and be a thought leader on T&S related topics.You will undertake international travel regularly subject to business needs.Minimum Requirements:Must have proficiency with various software applications programs.Demonstrable experience in the Trust and Safety industry.At least 10 years of relevant work experience and functional expertise gained through professional qualification and/or extensive work experience.Excellent stakeholder management experience with an emphasis on indirect influence.Proven policy development experience in a Trust & Safety or related role.Experience in public speaking and can represent thought leadership in written format and at industry events for the company.Proven experience of working with leadership to develop strategic plans and objectives.Excellent verbal and written communication skills.Ability to work cross-culturally and build global relationships.Well-developed analytical skills and strategic skills.Strong leadership skills and record of working collaboratively.#J-18808-Ljbffr
