.Job DescriptionThe Team Manager is responsible for overseeing and managing a team of game hosts to ensure exceptional service delivery, operational efficiency, and an engaging player experience. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of the gaming industry.ResponsibilitiesTeam Leadership and Management:Lead, coach, and develop a team of game hosts to achieve performance goals.Conduct regular team meetings to communicate updates, expectations, and provide feedback.Foster a positive and inclusive team environment.Operational Oversight:Schedule and manage game host shifts to ensure coverage and optimal service levels.Monitor and analyze team performance metrics, making adjustments as necessary.Ensure all game hosts adhere to company policies, procedures, and standards.Player Experience:Ensure game hosts deliver a high-quality, engaging, and interactive experience for players.Gather and analyze player feedback to improve service delivery.Development:Conduct regular performance evaluations and provide constructive feedback.Identify and address skill gaps, offering additional training and support as needed.Quality Assurance:Regularly review game sessions to ensure consistency and quality.Implement and monitor quality assurance measures and standards.Stay updated on industry trends and best practices to continually improve service delivery.Administrative Duties:Maintain accurate records of team performance, attendance, and other relevant data.Collaborate with other departments to support overall company goals and initiatives.Crisis Management:Handle emergencies and unexpected situations calmly and efficiently.Develop contingency plans to minimize disruptions to operations.Talent Acquisition:Ensure we attract and recruit Game Show Hosts that meet our quality expectations.Ensure job descriptions and ads are up to date and relevant.Publish ads on relevant media as needed and promote them.Screen applications in Personio, manage candidates, book interviews, and coordinate selection with stakeholders.Ensure offer letters and contracts are sent to successful candidates.Plan onboarding and training with relevant stakeholders.QualificationsExperience:Proven experience working in the gaming industry.Proven experience in team management or a supervisory role, preferably within the gaming or hospitality industry.Experience in customer service and conflict resolution.Skills:Strong leadership and interpersonal skills.Excellent communication and organizational abilities.Proficiency in using management software and tools.Ability to analyze data and make informed decisions.Other Requirements:Passion for gaming and understanding of player dynamics.Flexible availability, including nights, weekends, and holidays as needed.Ability to work in a fast-paced and dynamic environment.Other InformationModern and fun working environment.Regular career and personal growth meetings.Medical Health Insurance
