Helpdesk Technician (Level 1.5) - Freelance

Location: Mataro

Posted on: 05/08/2024

Ref: H2408051

Number of vacancies: 1

We are looking for a Help Desk Technician N 1.5 in freelance mode for a company located in Mataró.

Requirements:

Minimum of 18 months experience in a similar position

English B2 (spoken)

Experience in supporting different internal and external teams

Ability to document and follow escalation protocols (Remedy)

Ability to follow established procedures

Availability of assistance at the Mataró office in person

Functions:

Telephone and online support service

Management and resolution of level 1, 2 incidents

Incident management using ticketing tools (such as Remedy)

Configurations, temperature review, diagnosis and resolution of incidents

Report daily status of tasks

Monitoring the evolution of incidents in the incident management application

Documentation of incidents and feeding of the knowledge database for reference in similar situations

Modality and Schedule:

In person (Freelance)

Monday to Thursday 08-09 to 17-18. Friday 08 to 15.

Economic Conditions:

€140 for an 8-hour day.

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