Helpdesk Technician - Hybrid Remote

About the role What will you be doing?IT SupportWork SLA driven tickets via Jira Service Management ticketing systemServe as the first point of contact for internal customers seeking technical assistanceDrive customer satisfaction and deliver outstanding end user support.Manage, prioritize, and resolve help desk tickets, maintaining a high bar for response and resolution timesFollow-up and update internal customer status and information in a prompt mannerPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersDirect unsolved issues to the next level of support personnelOffice ManagementAssist in maintaining an accurate inventory of all equipment and license assignmentsIdentify and suggest possible improvements to proceduresOnboarding and offboarding of usersUndertake facility-related tasks and take co-ownership of the relationship with the service team of the building.Work in a team and effectively interact with othersWhat are we looking for? Proven experience as a help desk technician support role of at least 3 years in a similar position.Experience using a helpdesk system. (E.g. Zendesk, Jira)Good working knowledge of Mac and PC environments.Experience with single sign-on and MDM solutionsBasic networking knowledge would be an advantage Analytical by nature and enjoys troubleshooting and solving complex problems.Ability to quickly adapt and learn with minimal oversight.Excellent internal customer service, communication, and coordination.Previous experience in similar roles or have proven strong technical skills.Constantly striving for automation and efficiencyAbility to balance multiple competing priorities in a fast-paced environmentComfortable working with multiple teams and balancing their needsExcellent English communication skills - verbal and writtenSome tasks may be related to a facilities role so need to be flexible in assistingWhat will make you stand out? Previous experience in a similar start-up environment.Multinational experience

#J-18808-Ljbffr