Helpdesk Technician - Greek | [Wis-35]

With presence in more than 160 countries, and more than 490,000 locations worldwide, we're committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price: they deserve empathy, hope, and ultimately respect.
Join us in our mission to open ways for a better everyday life. ResponsibilitiesPerform installation of the RIA system and all requirements needed by the web system to operate, plus all peripherals such as printer, scanner, USB keys, signature pads, etc.Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the web system.Escalate technical issues to other levels when facing issues with the RDM installed.QualificationsAdvanced level of Spanish and/or English (high level oral and written).IT background or IT interest.High knowledge of MS Windows, Internet Explorer (and other browsers) and good skills in installing computers and basic peripherals (scanner, printer, etc.
).Work experience as a Helpdesk Technician would be a plus.Strong customer service orientation.Excellent communication skills (both oral and written).Strong analytic, multi-tasking, and teamwork skills.Flexibility regarding work schedule.Good team working skills.Education: Bachelor degree.
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