.Job Reference 764_24_OP_HL Position Helpdesk Linux Closing Date Saturday, 30 November, 2024 About BSC The Barcelona Supercomputing Center - Centro Nacional de Supercomputación (BSC-CNS) is the leading supercomputing center in Spain. It houses MareNostrum, one of the most powerful supercomputers in Europe, and is a founding member of the former European HPC infrastructure PRACE (Partnership for Advanced Computing in Europe). BSC's mission is to research, develop and manage information technologies to facilitate scientific progress. BSC combines HPC service provision and R&D into both computer and computational science under one roof, and currently has over 1000 staff from 60 countries.We promote Equity, Diversity and Inclusion, fostering an environment where each and every one of us is appreciated for who we are, regardless of our differences. If you consider that you do not meet all the requirements, we encourage you to continue applying for the job offer. We value diversity of experiences and skills, and you could bring unique perspectives to our team.Context And Mission We are looking for a person with a technical profile who will become part of the Centre's Operations Department as a Helpdesk technician.Key Duties Initial installation, maintenance, and delivery of computers and peripherals Initial installation and maintenance of telephones (VoIP) and smartphones. Management and support to Meeting Rooms A/V, printing and calendar Systems. Provide technical assistance to BSC staff (hardware and software) via phone, email, remote access or in person at BSC offices. Give support to Windows, Linux and macOS. Follow up to ensure complete resolution of issues/tickets reported to the Helpdesk Team. Filter/Redirect tickets to other teams in Operations Department. Identify and escalate problems requiring urgent attention. Preparation and maintenance of user accounts, mailing lists and MS Office accounts. Write, edit and review training manuals for new and updated services. Purchase of computers and peripherals, both hardware and software. Warranty management of failing equipment. Management of stock of computer equipment, printers, telephones, etc. Train other staff members in troubleshooting and diagnosing problems. Requirements Education Minimum qualification: CFGS or FP II in Computer Science or technical qualification. Essential Knowledge and Professional Experience At least 1 year in a similar position Knowledge and experience in Linux, Windows, and macOS installation and administration. Knowledge of Linux, Windows and macOS, and its services. Knowledge of all components of laptops, desktops, and personal computer equipment (Hardware and Software). Additional Knowledge and Professional Experience Experience as a Helpdesk in a Microsoft environment will be valued. Experience in image management and configuration control on Linux platforms will be valued