Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.
Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Job Description
The eBike stimulates our mobility and is one of the most agile, comfortable and simply smartest vehicles of our time. With positive impact on our health, environment, and society. The modern components and the freedom in design of the Bosch drive systems represent the foundation for a diverse choice from the bike manufacturers - regardless if it is a mountain bike, trekking, city, or a touring bike.
As an EBike Inside Technical Support Specialist for Denmark your main functions will be:
Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
Respond to end consumer calls for technical, general product support, and spare parts topics.
Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
Make decisions on warranty per company guidelines.
Document calls/cases in a CRM (Customer Relationship Management) tool.
Responsible for developing and maintaining excellent customer relationships.
What we offer
Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
A full time job, long-term contract, direct with BOSCH Service Solutions. Work Monday to Friday: NO WEEKENDS.
Bosch employees profit from various discounts including Power Tools and Home Appliances.
Our working environment is fun, rewarding and offers room for creativity.
Qualifications
Candidates must be available to work full time (39 hours per week), Monday to Friday.
Fluency in Swedish (C2 level, Native or equivalent).
Fluency in English.
Candidates should be based in Barcelona. No relocation package is offered for this position.
Additional Information
Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.
Discover new directions and apply now.
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