Helpdesk Agent (German+English) Tenerife Ftp082

**Descripción**:Do you speak German level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.**Responsibilities**:- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.- Evaluate new services,processes and technologies introduced at the helpdesk.- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements- Work with departmental staff to promote, develop, and maintain strong customer service values.- Escalate unresolved issues to support leads, designated (Client) service group.**Requirements**:- Mandatory languages (fluent)**: Main language** (German)** + English**. Valuable: upper intermediate Spanish- Basic PC Skills- Good communication skills- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation- Baic understanding of the principles, theories, and practices of group dynamics and/or team development- Basic Business Development:, Results Focused, Initiative- Customer-orientedWe offer:Contract through temporary agency and wide possibilities of job stabilityFull day of 40h per week from Monday to Sunday (5 working days)Good work environment,and development in a multicultural and dynamic environment**Requisitos**:- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.- English B2 or higher + C1-C2 in German El anuncio original lo puedes encontrar en Kit Empleo:Https://www.Kitempleo.Es/empleo/110923767/helpdesk-agent-germanenglish-tenerife-ftp082-santa-cruz-tenerife/?utm_source=html#J-18808-Ljbffr