Helpdesk Agent German+English Based Un Tenerife

**Descripción**:- HELPDESK AGENT BASED IN GERMAN+ENGLISH IN TENERIFEDo you speak German level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!We are looking for energetic and vibrant Tier 1 Technical Support Agents to work in a new and expanding flagship center located in Santa Cruz de Tenerife, Spain.- Responsibilities- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate resolution plans.- Evaluate new services, processes and technologies introduced in the technical assistance service.- Participate in departmental training activities, including training programs in support of new technologies, procedures,and customer service improvements.- Work with departmental staff to promote, develop and maintain strong customer service values.- Escalate unresolved issues to potential customers, designated service group (Customer).- Requirements- Mandatory languages (fluent): Main language (German) + English. Valuable: upper intermediate Spanish- Basic PC skills- Good communication skills- Availability to work shifts: (40 hours a week - 5 days a week). Rotating hours: 7 a.M. to 3 p.M. / 3 p.M. to 11 p.M. / 11 p.M. to 7 a.M. with breaks established by law.- Basic understanding of the principles, theories and practices of group dynamics and/or team development.- Customer oriented- We offer:.Annual salary 20000.6 month contract and first month of training.Possibility of teleworking.Professional and personal development**Requisitos**:#J-18808-Ljbffr