Help Desk Specialist

Overview: This is a mid-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Description: Able to resolve most customer technical issuesAble to deal with escalated issues from other IT Team membersSupport new divisions and specialty departments as neededProvide installation and support of PC and Apple hardware and software (including peripheral devices such as printers and USB devices)Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requestsPerform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repairAdhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship buildingFamiliar with Microsoft Active DirectoryFamiliar with Microsoft Exchange and Office 365 AdministrationRequired Skills: Must be fluent in the English languageKnowledge of Mac OS XKnowledge of Microsoft Windows Desktop Operating Systems (Windows 7, Windows 10, Windows 11)Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.Desire to learn new skillsKnowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.Knowledge of Antivirus and Spyware removal techniquesMinimum Bachelor's degree or its equivalent2-5 years relevant experienceExperience with Microsoft Active DirectoryExperience with Microsoft Office 365 AdministrationWorking knowledge of a past Helpdesk/Support Ticketing systemKnowledge of MDMAbility to quickly diagnose and fix problems
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