Help Desk Senior ( Alemán E Inglés)

As Service Delivery Agent, you will:Process support requests from international clients via email and phoneLearn about the project and client specifics and processesDiagnose and troubleshoot Digital Signage software and hardware issuesDaily reflection of the requests in a centralized business systemDispatch to local country technicians and coordinate their workInternal and external escalations according to company proceduresProvide general assistance for the Support teamRequired Profile:Bachelor/Master or equivalent by experienceYou have several years of relevant experience in a technical fieldYou have a passion for technology and multimediaYou are fluent in English and GermanYou have a basic knowledge of at least one other Western European languageYou have strong time management and organizational skillsYou have the capacity to manage high stress situation and to multi-task various elements simultaneouslyYou are a real team playerYou have a proactive approach to people engagementYou enjoy working in an international environment#J-18808-Ljbffr