David Kennedy Recruitment – Madrid, Madrid David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Head of Workforce Management & BI for their brand new offices in Bucharest. Position: Head of Workforce Management & BI Employment type: Full-time DUTIES AND RESPONSIBILITIES: Develop and implement workforce management strategies, policies, and procedures to meet business objectives Forecast staffing needs to ensure operational demands are met with the right talent Manage scheduling processes using tools like UKG – Virtual Roster, Pit Manager, and Turnstiles software Monitor workforce data, identify trends, and recommend improvements in staffing and shift patterns Collaborate with internal departments to align workforce management with business goals Lead, coach, and motivate workforce management and business intelligence teams Provide regular reports on staffing, labor costs, overtime, and employee satisfaction to senior management Manage the workforce management budget efficiently Drive continuous improvement and best practices across workforce management processes Develop and implement training programs for the workforce management team Build productive relationships with senior leaders and external partners Ensure compliance with company policies and standards and report any violations. REQUIREMENTS: Minimum of 3 years of experience in same / similar role (WFM/WorkForce/Forecasting) and clearly able to demonstrate experience/abilities Proficiency in English & Romanian (written and verbal) Knowledge of Romanian Labor law Bachelor's Degree preferred or equivalent experience in a relevant field Advanced skills in Microsoft Office tools (Excel, Word, PowerPoint, Outlook) Proven leadership experience managing high-performing teams Strong decision-making and interpersonal skills Experience within iGaming or Live Casino environments would be a huge advantage BENEFITS: Excellent remuneration package based on experience, skills, and performance Be part of a dynamic international team with a positive and friendly atmosphere Guidance and tools to reach your full potential Comprehensive benefits including private health insurance, daily office meals, weekly therapeutic massage, wellness subscription card, and a quarterly bonus Career development opportunities with continuous growth and improvement within a leading international tech company Comprehensive training following high industry standards Friendly and supportive work environment Exceptional growth opportunities within an international company #J-18808-Ljbffr