Head Of Technical Support

Detalles de la oferta

David Kennedy Recruitment – Alcobendas, Madrid
David Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Russian speaking Product Manager to join their team.
Position: Product Manager
Location: Remote/ GMT +4 (+-1 HR)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES: Conduct in-depth market research to understand industry trends, competitor activities, and client needs in the broker and financial services sector
Identify opportunities and gaps to enhance offerings and drive growth
Collaborate with key stakeholders to prioritize features and product improvements based on business impact and client feedback
Work closely with clients, sales teams, and customer support to gather and prioritize product requirements
Translate customer needs into clear, actionable product specifications that align with business goals
Partner with engineering and design teams to develop and launch new features and product enhancements
Monitor the development process, ensuring timely delivery, quality, and alignment with product specifications
Build and nurture strong relationships with clients, gathering feedback to improve product offerings
Act as the main point of contact for client inquiries
Define, track, and analyze key performance indicators (KPIs)
Continuously analyze product data and user feedback to drive data-informed decisions for improvements
Create comprehensive training materials and product documentation to support clients
Assist in conducting training sessions for both clients and internal teams when needed
REQUIREMENTS: Native/Fluency in English, both written and oral. B2 Level of Russian
Bachelor's degree in Business, Finance, or a related field. An MBA or equivalent advanced degree is preferred
Proven experience as a Product Manager, with a successful track record of delivering and scaling financial software solutions
Solid understanding of the brokerage and financial services industry
Experience in managing referral programs in CFD trading
Strong analytical, problem-solving, and decision-making skills
Excellent communication and interpersonal skills, with the ability to work effectively across cross-functional teams
Familiarity with agile development methodologies is an advantage
Experience in gathering and translating customer requirements into actionable product features
Knowledge of microservices architecture, orchestration, and message streaming technologies
Familiarity with load testing tools
OFFER: Exciting opportunity to play a key role in shaping the future of a rapidly growing company
Competitive salary and performance-based incentives
Collaborative and innovative work environment that encourages creativity and problem-solving
Opportunities for professional growth and career advancement
Professional development opportunities, including training and exposure to new technologies
Flexible working arrangements and a comprehensive benefits package

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Salario Nominal: A convenir

Fuente: Allthetopbananas_Ppc

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