.WHY WE'RE HEREDisguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.Building on our two-decade legacy in the live event space, where our workflow has powered global concert tours for artists like U2 and Beyoncé, festivals like Coachella and Glastonbury and theatre productions like Frozen and Harry Potter, in the past year we have also led the way in Extended Reality (xR) for remote virtual production.Our award-winning xR workflow has enabled over 300 productions in the past 12 months, for music artists such as Katy Perry and Billie Eilish, broadcast TV channels like ITV and Eurosport, enterprise businesses like SAP and Siemens, educational institutions like the University of Michigan and notable VFX studios like Framestore and DNEG.We partner closely with Epic Games, NVIDIA, Netflix and many more to further develop and democratise our virtual production solution and enable teams anywhere to create their best story with the most innovative tools.With offices in London, LA, Barcelona, Hong Kong, Shanghai, Seoul and Tokyo, we are a fast-growing company that hires bright, creative, talented individuals across the world to push the boundaries of visual experiences and build lasting relationships with our community.We were delighted to be recognised as one of the Financial Times' top 1000 fastest growing businesses for 2021.WHY YOU ARE HEREThe Support Manager is a crucial role in the Americas disguise team. Reporting into the Global Head of Customer Success, the role works alongside country Support Managers and Project Specialists in the Special Projects team to provide both onsite and email driven support to disguise customers. The Support Manager will take responsibility for the daily running of the US Support team, building team skills to be disguise experts and driving customer satisfaction.The successful candidate will be a confident self-starter with excellent communication skills and proven prior experience of working within a creative environment and leading teams to success.Disguise customers include corporate, concert touring & live music events, theatre productions, Chroma key productions, XR, VR, AR, Film & TV Production.Key activities and responsibilities include:Lead and motivate the support team to deliver consistent and effective customer support.Prioritise caseload and actively provide support to our customers.Develop and maintain great relationships with key customers.Work closely with large scale projects from inception to delivery.Programming disguise demo projects.Create and use intellectual capital to solve diverse client issues in an innovative way.Propose the disguise product to solve business challenges faced by our customers.Produce system schematics and 3rd party solutions documentation
