Head of Seller Engagement, EU 3P Tax & Trade ComplianceDESCRIPTION
In EU, we continue to observe an unprecedented wave of legislation that impacts Selling Partner (SP) experience (SX), constrains selection and jeopardizes GMS. This increases the complexity and cost of selling in EU and makes compliance the primary barrier to SP launches in the region.
Environmental Compliance manages all regulation Sellers have to be compliant to drive sustainability and protect 3P Business starting from 2 regulations in 2022 to 45+ by 2025 covering 10 EU countries. Those new regulations impact Seller Experience and increase cost for sellers to sell in Europe. Therefore, the mission of the Environmental Compliance team is to grow seller's business sustainably and globally by removing compliance friction through 360 seller education, seamless compliance SX for our end-to-end products by building profitable services with trusted partners.
As Head of Seller Engagement, you will own the message across our legislations and implement it via the seller engagement specialists. You will create mechanisms to do more with less by improving productivity, a/b testing different messaging and optimizing our engagement pitch to maximize impact. The ideal candidate is detail-oriented, able to prioritize multiple deliverables, passionate about data and Seller Experience, and has excellent business acumen, operations, and communication skills. You thrive in a fast-paced, growth-oriented, and collaborative environment.
Key job responsibilities
- Driving seller engagement communication strategy for environmental compliance regulations
- Define and track the metrics and goals needed to measure conversion and increase success in the program
- Proactively identify gaps or blockers from associates to de-risk Head SPs
- Actively seek ways to improve seller engagement strategy on process efficiencies and effectiveness.
- Communicate updates on key strategic programs and metrics to leaders and stakeholders
- Manage a team of managers and associates.
A day in the life
Work with our de-risking managers to support their strategies, support your engagement team managers in their Seller outreach (1:1) and optimize messaging and other content to improve output.
About the team
Be bold, be empathetic, be a team!
BASIC QUALIFICATIONS
- Bachelor's degree
- 5+ years' experience in marketing, sales, program or project management.
- Excellent verbal, written communication and interpersonal skills with the ability to effectively influence leaders and stakeholders across different functional groups
- Experience in operations: Proven experience in managing operational tasks and processes, ideally within a team that engages directly with customers or external partners.
- Ability to manage a team and develop a team
- Ability and interest in understanding and simplifying complex scenarios, and working in a fast-paced and rapidly changing environment
- Strong judgment in balancing long-term strategic investments with near term business goals
- Strong analytical skills and comfortable in a data driven environment.
- High ownership, strong attention to detail and desire to work in a collaborative, dynamic and intellectually curious environment.
PREFERRED QUALIFICATIONS
- Master's degree or equivalent experience.
- Business Analytics / SQL experience.
- Experience in designing, implementing and managing operations of technical products or online services.
- Experience in tracking conversion funnels and leveraging the data to ensure clear communications that convince Sellers.
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