At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America & Africa. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments.
We find ourselves in an exciting phase of growth, expanding into new markets, and undergoing continuous development. We thrive on working with cutting-edge technologies, and our IT team is on the lookout for a new team player to join us on this adventurous journey. As a Product Manager for Merchant Experience, you will be tasked with identifying, scoping, and launching new & cutting-edge solutions for our merchant clients.
You will work closely with internal stakeholders across Product, Risk, Sales, and Account Management to develop go-to-market strategies & grow the business within our PSP and Digital Wallet solutions.
Job Duties And Responsibilities: Develop a strategic product roadmap to enhance and support the end-to-end merchant experience within the PayRetailers ecosystem including:
Merchant onboarding end-to-end processes including risk and compliance requirements.
Merchant portal user flows and experience and administration capabilities.
Value-add capabilities within the merchant environment including API integration methods, analytics, and ad-hoc client requests.
Support sales and account management functions on best practice product integration methods to prospective clients.
Work closely with Sales, Account Management, and the technical integration teams to drive effective use of technology to solve merchants and business needs.
Coordinate with the technical integration teams to certify merchant product integrations and go live support.
Measure and track the performance of merchant onboarding and integration processes, value-add services, and use of the merchant portal and administrative tools to provide continuous KPI improvements and optimization.
Work directly with development scrum teams to execute on the roadmap and strategic vision.
Coordinate with IT to continually improve application function and design.
Manage escalations which may require additional research and knowledge.
Manage multiple projects and/or lead specific projects to implement solutions to problems or seize market opportunities.
Research and track business processes and be able to identify upstream and downstream impacts.
Oversee the process of resource planning and scheduling, developing project plans, monitoring progress against planned objectives, and reviewing the financial or operational impact of projects.
Manage, define, and prioritize the issues that are related to defects or bugs, including providing key input on the decisions to fix or defer.
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