We're PayRetailers, and we offer cutting-edge payment solutions that empower businesses to succeed in Latin America & Africa.
Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.
We've got big plans to expand into new markets and make a meaningful impact on the world of payments. To help us get there, our team is on the lookout for a new Head of People - LATAM. Your strong verbal and written communication skills will be pivotal in coordinating teams and ensuring clear communication throughout the incident response process. You will lead incident analysis and provide actionable recommendations to prevent future incidents, significantly impacting stability and reliability.
As the Head of People for LATAM, you will serve as a key local partner for our countries in LATAM, being the primary contact for members of the leadership team advising on all people-related matters, ensuring compliance with our global corporate policies, local legislation and internal security protocols. Additionally, you will lead, direct, coach and develop members of the people's team in the region.
Your ResponsibilitiesProvide advice and guidance to the management team on best practice in human resources, ensuring compliance with employment legislation, internal security policies and audit procedures.Collaborate with the global People team to implement initiatives that enhance employee engagement and lead regular feedback sessions with employees, such as focus groups.Ensure the company adheres to any changes in employment law and apply consistent HR practices across the organization.Report monthly HR metrics such as hiring, absenteeism, attrition, and headcount.Guide managers through the whole employee life cycle including performance review process, engagement survey, promotions, disciplinary and grievance procedures, ensuring compliance with internal policies.Ensure accurate employee records are maintained through our HRIS and other administrative systems.Support with managing recruitment processes in the region, ensuring our ability to attract, retain and develop talent and achieve forecasted business volumes in close collaboration with the Global Talent Acquisition team.Oversee office management functions, ensuring a well-organized, safe, and efficient work environment, including the coordination of office supplies, equipment, and facilities management.Collaborate with external payroll providers to ensure accurate and timely payroll processing, including compliance with tax regulations, benefits administration, and local labor laws.Undertake regular one-to-ones with all members of the People team, and bi-annual appraisal reviews, setting objectives in line with People strategy.About You:+10 years of experience as People/HR Manager.Excellent communication, interpersonal, facilitation and influencing skills.Ability to lead and drive change initiatives, with a good understanding of the principles of change management.A hands-on approach, combined with the ability to contribute to strategic HR projects.Ability for problem solving, conflict resolution, motivation, and negotiation.Assertive with a can-do attitude.Excellent knowledge of current employment legislation.Ability to work with staff at all levels.What Do We Offer:Growth opportunities within a company in a hyper-growth phase.Excellent working environment and collaboration.Private medical insurance covered by the company.Meal and Food Allowance.Flexible model of work.If you're passionate about tech, innovation, and want to thrive in an environment that values collaboration and diversity, this role might be the perfect fit for you!
Apply today and help us shape the future of the PayTech industry!
Our Commitment to Diversity, Equity & InclusionAt PayRetailers, diversity, equity, and inclusion aren't just values – they're fundamental to who we are. We're dedicated to fostering an environment where every individual feels valued, respected, and empowered to bring their authentic selves to work. We welcome applicants from all backgrounds and identities, recognizing that diversity drives innovation and strengthens our team.
So, if you're passionate about making a difference and excited about the role, we encourage you to apply. Join us in building a global company where everyone can thrive and feel proud to belong.
Please feel free to include your pronouns in your application (e.g. she/her, he/him, they/them, etc.).
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