THE GOAL As the Head of Operations for our Shopping Malls Concept, you'll be part of the Group Mall Development Department. You will be at the forefront of leading the operation of scale out of Malls across the group, the structure of the malls & production line, maintaining the relationship with & tenders with the landlords.
WORKING RELATIONSHIPS Department: Business Development - Malls
Reporting to: Pedro Coelho
Working with: Shared services, Malls, Landlords
Travel involved Travel as and when required, mainly in Iberia and some occasional requirement to travel to locations in Europe.
WHAT THEY DO Innovation & Product Development: Stakeholder manage the expectations of retailers to ensure the concept is successful and there is pipeline potential. Support the developers in negotiating excellent, competitive margins with Landlords. Create an attractive business model that will attract the most talented Franchisees. Create lean systems and workflows to optimise productivity and minimise labour cost. Conduct production flow analysis and recommendations. Implement procedures related to the customer journey, engaging experiences, marketing campaigns, production workflow, and kiosk design. Conduct market analysis to identify trends, customer preferences, and competitive landscape. Experience in developing Sushi products & reengineering Menus is ideal. Operational procedures & scale the business at pace to create a successful profitable business. Coordinate the different departments to ensure the production plans are in operation for each store to ensure maximum sales are achieved. Ways of working: Operate in a clear and transparent way. Be hands-on and a very present and visible figure in the stores, following up on the implementation in stores.
WHO THEY ARE Fluent in English, Spanish & any other European language. Experience in developing successful food concepts (ideally in malls). Previous experience in Business Development/Sales or as a lease manager. Operations Manager. Experience in FMCG (minimum 3yrs +). Proven track record of delivery of high quality, sustainable and commercial concepts that are scaled. Ability to lead multiple projects and prioritise self and the team accordingly. Ability to use Microsoft and Google suite of software. Experience in scaling Mall food concepts. Soft Skills: Strong leadership skills and ability to envision the future of compelling new concepts. A deep understanding of Food malls concept. Ability to effectively problem solve and stay agile in a fast-paced environment. Creates entrepreneurial and dynamic concepts and workplaces. Collaborative to understand capabilities and market requirements. Excellent analytical and strategic thinking skills. Strong attention to detail. Passionate and influential communicator. WHO WE ARE: KellyDeli is a fast-growing, innovative food company committed to bringing the best of Asia to the world.
Through our Asian-inspired restaurants, brands, and thousands of sushi kiosks across Europe - as well as our support for like-minded entrepreneurs - we help the world to eat better, dream bigger and flourish together.
Bringing the best of Asia to the world takes commitment to the details: the best ingredients, the finest artisanship, the highest levels of food hygiene, and the most appealing new trends. This commitment has already earned us a reputation for the highest quality products and people in the business.
As our reputation for quality grows, so does our global presence. We are currently bringing the best of Asia to over 13 countries, including France, Spain, Italy, Netherlands, Belgium, Portugal, Germany, Mexico, Finland, the UK, and Sweden.
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