. BNPParibas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 12 business lines. BNP PARIBAS CARDIF BNP Paribas Cardif is a global insurer with a presence in more than 30 countries, 50 years of history and a central position within the BNP Paribas Group business. Today, we lead the payment protection insurance market and provide protection to more than 100 million customers worldwide. At Cardif Iberia we have close to 200 employees in our Madrid and Lisbon offices, who work together every day to provide our partners and customers with the best insurance solutions.Due to our combined experience and perspective in the insurance world, we have become a source of innovation, establishing a unique partnership model. Through it, we seek partnerships with companies from a wide variety of sectors (banking, consumer finance, automotive manufacturers, telcos, etc.), with whom we co-create protection solutions tailored to both their needs and those of their customers.In a rapidly changing world (consumer habits, demographic trends, digitalization, etc.), and in which new uses and expectations are continually emerging, we position ourselves in a model of continuous transformation that allows us to support our clients with products tailored to their real needs, at the time they demand it, and always with the guarantee of peace of mind provided by the experience of a solid group and company such as the BNP Paribas Group and BNP Paribas Cardif.Our mission as a company? To make insurance more accessible Hierarchy Direct dependence on the COO being part of the N-1 team above the Executive Committee. Under his management and responsibility would be the departments of Claims, Administration, Customer Service and Procurement&Oursourcing into Iberia perimeter (Spain & Portugal). Mission As Head of Operations for Cardif Iberia, you are responsible for serving partners and insured customers ensuring the quality of the activities and agreed operational management and ensuring optimization, implementation and monitoring of the company's strategic operational processes. In addiction ensuring lead the design and ensuring operational efficiency according to the policies, rules and standards set by the Company. You are also responsible for leading the transformation of the operational model of the Company regarding market developments and business strategy being involved in strategical discussions and decisions. Responsibilities Ensure the proper functioning and quality of the Cardif Administration, Customer Service and Claims Departments, ensuring adequate, fluid and effectiveness for external and internal customers. Support the development, transformation, implementation and coordination of the projects or GPS agreed by Cardif Iberia, as well as to ensure the correct functioning of the tools used in whole area