.BNP PARIBAS GROUPBNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain, we are more than 5,100 employees within 12 business lines.BNP PARIBAS CARDIFBNP Paribas Cardif is a global insurer with a presence in more than 30 countries, 50 years of history, and a central position within the BNP Paribas Group business. Today, we lead the payment protection insurance market and provide protection to more than 100 million customers worldwide. At Cardif Iberia, we have close to 200 employees in our Madrid and Lisbon offices, who work together every day to provide our partners and customers with the best insurance solutions.Our mission as a company? To make insurance more accessible.HierarchyDirect dependence on the COO being part of the N-1 team above the Executive Committee. Under his management and responsibility would be the departments of Claims, Administration, Customer Service, and Procurement & Outsourcing into Iberia perimeter (Spain & Portugal).MissionAs Head of Operations for Cardif Iberia, you are responsible for serving partners and insured customers ensuring the quality of the activities and agreed operational management and ensuring optimization, implementation, and monitoring of the company's strategic operational processes. Additionally, you will lead the design and ensure operational efficiency according to the policies, rules, and standards set by the Company.ResponsibilitiesEnsure the proper functioning and quality of the Cardif Administration, Customer Service, and Claims Departments, ensuring adequate, fluid, and effective service for external and internal customers.Support the development, transformation, implementation, and coordination of the projects or GPS agreed by Cardif Iberia, as well as ensure the correct functioning of the tools used in the whole area.Support the growth and consolidation of Cardif Iberia regarding the Operations Department, and share knowledge and best practices of the market, incorporating those interesting for a better consolidation of local activity.Establish controls to detect fraud and/or money laundering, verifying the detailed monitoring of the rules on money laundering established by the BNP Paribas Group and/or local regulations.Ensure compliance with the requirements set out in the custody and transmission of information processes (in particular with regard to the GDPR).Manage and motivate team members, clearly defining the responsibilities and objectives of the employees in your charge, monitoring their performance and evolution, identifying training plans, and communicating clearly the strategic orientations of the company.Participate in the definition of human resources management, through the discussion, formulation, and implementation of policies and people management practices
