Head Of Operations

JD for Head of Operations – Telecom Network RESPONSIBILITIES Drive Level 1 and Level 2 Network Operations support functions spread across different locations. Accountable for tracking SLA/KPIs and corrective action for meeting contractual obligations. Participate and contribute in all Governance & Program Review meetings. Manage stakeholders at CxO and Operational level. Develop and maintain customer relationship. Responsible for all operations issue and escalation handling. Continuous process review and optimization. Drive automation initiatives for service delivery improvement and cost optimization. SKILLS AND KNOWLEDGE Minimum 15+ years of experience in working with Telecom Equipment Manufacturers or Mobile Network Operators with operational experience of managing Network Operations Center (NOC) for Voice/Data/Video Services. Strong Knowledge and exposure to Network and Service Monitoring processes - Incident Management, Change Management, Problem Management. Strong Leadership skill and team handling capability of 70+ members spread across multiple geographies. Should have knowledge of network and services performance KPIs and SLAs. Basic Knowledge of Telecom Network Elements like RAN, IP, Core, Fixed Access, Transport, TV services. Language: Excellent written and verbal SPANISH and ENGLISH communication skills.

Educational Qualifications: Graduation or Post Graduation in Engineering and Management

Location: Madrid, Spain

Job Type: Permanent

Pay: 60,000.00€ - 65,000.00€ per year

Experience: Telecom Equipment: 10 years (Preferred) Network Operations Center: 5 years (Preferred) Language: Spanish Fluent (Preferred)
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