.We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Role:The Head of Global Programs plays a key role in driving business results in Celonis Services as well as growing the individuals in the team and aligning against their annual objectives on a day to day basis. The Head of Global Programs represents Celonis Services in strategic program formulation and is responsible for the overall execution of Global Programs within CS.The work you'll do:Representing CS in cross-LOB discussions on strategic programs, and agreeing the support required from CS especially by Product & Engineering, Sales and Value Engineering.Support CS leadership to identify and agree on regional and global programs to be prioritized.Providing global oversight of progress towards program goals, coordinating and supporting other CS teams in execution on agreed programs, and acting as a point of escalation within Celonis.Budget management of programs/projects.Direct management of the individuals in the team (Talent Review, Promotions, merit, performance, career planning, development, etc).Setting the team's and individual objectives and focus for the fiscal year.Set the operational goals and KPIs for the individuals in the team.Provide coaching on the role and career guidance to the individuals in the team.Manage team capacity and priorities with the goal of accomplishing team and Services goals.Reinforcing a positive team environment and planning team building activities.Close liaison and communication with the regional CS leadership teams.The Qualifications you need:Proven leadership experience either directly managing or indirectly leading teams focused on Strategic Programs.Significant experience in driving successful Professional Services Strategic Programs within a software company.A deep understanding of Celonis' most critical and strategic priorities and the ability to correctly prioritize CS programs against company priorities.A deep understanding of internal stakeholder (PnE, Sales, VE, Senior Leadership) relationship and key functional priorities.A top-performer with demonstrable past success achieving relevant targets and KPIs.Proven experience in designing and implementing initiatives and infrastructure to scale top-performing program teams.Demonstrated experience in attracting, developing and retaining top talent.Excellent communication skills, collaborative (team-focused) mindset, high levels of EQ and IQ.An entrepreneurial approach, self-aware and an inspiring character with great energy.What Celonis Can Offer You:The unique opportunity to work with industry-leading process mining technology