Head Of Customer Success - Ke679

What are we looking for? You will be responsible for the end-to-end customer success cycle.
You will work closely with our customers to ensure they maximize the use of our platform.
Main functionsBuild strong customer relationships including proactive technical, commercial and value-driven advisory.Value-driven sales execution for existing customers.Follow up on new renewals.Onboard new prospects.Implement process improvements and create scalable programmes to drive customer success.Embolden upsells and cross-sells.Maximize Net Promoter Score.Manage the Customer Success Team.RequirementsExperience/Skills Required Fluent English both in writing and speaking (C1 level).5+ years of experience as Customer Success Manager or similar position.2 years of experience managing a team.Experience in the Renewable Energy Sector.Excellent planning, analytical and project management skills with a can-do, will-do attitude.BenefitsWhat do we offer? Competitive compensation commensurate with skills and experience.Annual profit-sharing bonus.Private health insurance.Educational bonus.Flexible timetables.Hybrid working environment.Offices in the center of Madrid and Seville.This is the opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future!

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