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Head Of Customer Success

Head Of Customer Success
Empresa:

Coverflex


Detalles de la oferta

.About UsCompensation is more than a pay-check, and traditional approaches don't adequately reflect it or the way people work today.We're on a mission to change that. We see compensation as everything a company gives their people in return for the work they do. It should be easier to understand, offer, manage and spend.Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service".We're proud to be backed by leading European VC funds, having raised over €20 million.About You You are passionate about and an expert in nurturing a base of highly engaged, satisfied accounts who get tremendous value from Coverflex. You excel at designing scalable post-sales experiences, creating models that efficiently manage and prime newly onboarded opportunities for growth. You have a proven track record in fast-paced, results-oriented go-to-market (GTM) environments, ideally within SaaS companies. You've succeeded before at hiring, training, and leading teams to meet and exceed product activation, retention, and overall customer health goals. You possess strong analytical skills, using data to make decisions and to design systems that scale the team and enhance efficiency. You have outstanding collaboration and communication skills, with a proven ability to present, demo, and onboard seamlessly. You're fluent in English and Spanish (internal communications are primarily in English). You feel at ease at cross-selling and after-sales service, managing accounts ranging from 50 to 1,000 FTEs. You are exceptional at building lasting relationships and leveraging networks for efficient referrals. You're quick to adapt and comfortable in new, challenging, and cross-functional environments. Resilient and tenacious, you bring a "we can do this" mindset that thrives in overcoming challenges. Skilled in optimizing team output and efficiency by enhancing systems and processes to better service customers. Nice to haves: Hubspot is your friend; Data analysis skills and a robust industry network in HR/tech. Solid understanding of the Spanish HR/Finance Tech landscape. The RoleOn a typical day, you will... Design and implement a scalable post-sales experience, creating a model where recently onboarded opportunities are quickly managed and primed for growth, contributing directly to our strategic business goals. Strive to exceed key performance metrics including product activation rates, retention, and customer satisfaction. Hire, train, and develop the best team for our post-sales strategy, focusing on cultivating a high-performing culture and fostering professional growth among team members. Maintain and enhance a high-performing culture by setting clear expectations, providing regular feedback, and ensuring that key performance metrics are met consistently


Fuente: Jobtome_Ppc

Requisitos

Head Of Customer Success
Empresa:

Coverflex


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