Job Overview As we head into a new period of growth, Brightvision is seeking a strategic and innovative leader to step into the role of Head of Customer Success . This newly-created position will focus on two key areas - Project Management and Customer Success. Under a recently-appointed Head of Outbound Marketing, Brightvision is looking to implement a more comprehensive project management process that not only ensures our projects are executed efficiently, on time, and with the highest quality standards, but also generates long-term opportunities and forges strong customer relationships for the business through the provision of world-class CX, clever adoption strategies, and tangible recurring value for our customers. The Head of Customer Success will oversee the day-to-day execution of our projects and spearhead the development of process and policy upgrades that help us to realise this vision. We understand that job-hunting can be stressful, and we seek to make the recruitment process as easy and transparent as possible. That said, we want to fully get to know you, and hear about your ideas and goals - so needless to say, cover letters generated by GPT-4 or other LLMs will not be considered for the role. Key Responsibilities: Collaborate with the Leadership team on the development and execution of a comprehensive project management framework that aligns with Brightvision's long-term strategic goals. Work closely with the Head of Outbound Marketing to ensure that project management practices contribute to the broader company vision, supporting both operational excellence and customer-centric outcomes. Oversee the planning, execution, and delivery of all projects, ensuring they are completed on time, within scope, and with the highest quality standards. Continuously evaluate and optimize project management processes and methodologies, identifying tools that enhance efficiency, effectiveness, and scalability. Onboard, mentor and guide the project managers, fostering a culture of continuous improvement and accountability, helping the Head of Outbound Marketing to ensure we have the correct skillsets and incentive programmes to deliver continuous account growth, retention, and customer satisfaction. Constantly hunt for opportunities to 'Wow' our customers and leverage memorable customer experiences to deliver growth Work closely with other departments to ensure seamless project execution, fostering a culture of collaboration and shared success. Ideal Candidate Profile: Extensive experience in project management, with a proven track record of successfully managing complex projects. A CX advocate who understands how to strike a balance between customer needs and business goals. Strong understanding of project management methodologies, tools, and best practices. Demonstrated ability to lead process improvement initiatives, particularly in integrating automation and new technologies. Excellent leadership and people management skills, with a focus on mentoring and developing talent. Strong strategic thinking and problem-solving abilities. Some exposure to Revenue Operations (the friction vs force concept) and EOS methodologies The ability to demand, assess, and leverage data to improve business and customer outcomes About Brightvision Brightvision is a B2B growth agency that specializes in results-driven marketing for tech companies. We have around 100 employees located around the globe, working with some of the largest and most exciting companies in the tech industry. Although our main office is in Gothenburg, Sweden, most of our colleagues work remotely, including team managers. So, you have the flexibility to live wherever you want in the world. Brightvisions corporate culture is characterized by transparency, teamwork, and personal development. Our vision is to become the largest and most trusted growth partner for B2B technology brands because we firmly believe in the power of technology to solve humanity's problems. You can learn more about our corporate culture in our culture handbook, which is available for reading here. Why choose Brightvision? We are a nice bunch of "humble winners" with a good sense of humor (if we do say so ourselves). Since our start in 2000, we have strived to be "remote first", which means that you can work from home as much as you want, no matter where you live in the world. Areas that make you thrive at Brightvision (according to the staff themselves): Good team spirit with awesome colleagues Working with the largest and most challenging customers in the tech industry Decentralized organization where you work in smaller teams Focus on competence development and internal coaching Great kickoffs and social activities Lots of transparency and good communication International environment with colleagues around the world Bonus program for everyone Stipend if you work remotely to contribute to your costs Health & wellness program Focus on world-class leadership Meetings with your manager every two weeks Welcome to look at what daily life at Brightvision might look like on our Instagram: Brightvision Crew or read more about us on our Career page. If you feel that Brightvision would be a perfect match for you, please send in your application as soon as possible. We hope to hear from you The values you sign up for when working with Brightvision are explained in this handbook. These values are here to guide you to make the right choices. Handbook | Growth Agency | B2B Tech
