.Head of Customer Service - GelatoConnect About Gelato Gelato's mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet. Its curated marketplace lowers the barriers and resolves the 'last mile' for any creator or entrepreneur that would like to create and sell their products online. Job Description Gelato has built the world's largest and most global network for on-demand production of customized items e.G. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. Job Overview and purpose of the role: The ideal Head of Customer Service is an experienced leader who is comfortable managing internal and outsourced teams, with a range of skills that include: critical thinking coupled with data-driven strategic planning, customer obsession, proactivity to implement new ways of working (e.G. AI-driven), and the ability to prioritize effectively. In the fast-paced environment, Gelato operates, the candidate must be able to quickly adapt, make decisions, and surface relevant and necessary questions to change and enhance customer experience, all while maintaining lean operational costs and high efficiency. Leadership: Lead, coordinate, oversee, and coach teams of +10 members and indirect outsourced partners Customer Obsession & Communication: Exceptional focus on customer satisfaction and clear communication with clients and different internal stakeholders Adaptability: Thrive in a dynamic, fast-paced environment with constant changes Operational Efficiency: Drive improvements in customer experience while managing operational costs Out-of-the-box mentality: Eagerness to learn and implement new ways of working, leveraging new tools and advances (e.G